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“On making my claim, Melanie at EWIS explained the entire process to me and sent me out the relevant forms to provide to the Vet. The ability of the insurance company to pay the vet directly took an enormous financial stress away. While the situation was very upsetting, EWIS communicated throughout the process by phone and email, and while I was nervous about submitting such a significant claim, Melanie was confident, calm and supported me with all the paperwork. I have both of my children’s ponies insured, and after such a positive experience at a very distressing time, I wouldn’t choose to insure with anyone else.”