Privacy Policy

Privacy Policy

This website is operated by Equestrian World Insurance Services (“EWIS”). We take the privacy of our users seriously and we are committed to safeguarding the privacy of our users. This Privacy Policy explains our data processing practices with regard to this web site. Other websites to which this website links are not covered by this policy.

Information Collected

We collect personal information from you through the use of request forms. Please note that the information given by you will be processed in accordance with the Data Protection Act 1998 for the purposes of: processing your request, sending you the newsletter which you have requested, providing you with information about products and services we offer and for auditing usage of the site. Your details will also be entered into our database for general administration purposes. We will respect your instructions not to send you additional information if this has been indicated.

To help us to address the needs of our users, we may keep track of how you use the information which we send to you or which is available on our website. We keep a record of which links are accessed by users on our website to enable us to find out which kinds of information are of most interest to those users. We use this information to provide a service which is tailored to the to the needs of users of our website and those who have chosen to receive information from us. This information is held on an anonymous basis and you will not be personally identifiable from this information. This information is stored on our privately owned and maintained servers.

Cookies

Cookies are small files that your web browser places on your computer’s hard drive. Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site.

We use cookies to ensure that we give you the best experience on our website.

Certain pages of our website use cookies to collect information about how the website is used, and to enhance users’ experience of the website. We may use cookies to record details such as the date and time of visits, the website pages viewed, time spent viewing our website and the websites visited immediately before and after our website.

All information is collected on an aggregate basis without any association to any personal details which you have provided so that you remain anonymous. If you do not want your information to be collected in this way, you have the option of setting your browser to reject cookies. Please consult the “Help” section of your browser to correctly do so.

If you continue without changing your settings, we’ll assume that you are happy to receive all cookies used on the EWIS website.

Comunications

To keep you informed about our products and services, we may notify you through one of our e-mail newsletters or by post. If you wish to stop receiving such communications please contact us.

Updating Information

You have the right to apply for a copy of the information we hold about you (for which we may make a small charge to cover the cost of administration) and to have any inaccuracies corrected.

Disclosures

We will not disclose your information to other parties and can assure you that the information given will only be used for internal purposes.

Happy customers

“On making my claim, Melanie at EWIS explained the entire process to me and sent me out the relevant forms to provide to the Vet.  The ability of the insurance company to pay the vet directly took an enormous financial stress away. While the situation was very upsetting, EWIS communicated throughout the process by phone and email, and while I was nervous about submitting such a significant claim, Melanie was confident, calm and supported me with all the paperwork. I have both of my children’s ponies insured, and after such a positive experience at a very distressing time, I wouldn’t choose to insure with anyone else.”

Sally Will